Refund and Returns Policy

Effective Date: 02/01/2025
Company Name: ATD Enterprises (PVT) Ltd
Website: https://yarlproducts.lk

At Yarl Products, a brand under ATD Enterprises (PVT) Ltd, we prioritize customer satisfaction and are committed to ensuring a seamless shopping experience for our users. Our Refund and Returns Policy outlines the conditions under which products can be returned, exchanged, or refunded to protect the interests of both our valued customers and the vendors on our platform. By shopping with us, you agree to comply with the terms outlined in this policy.

  1. Eligibility for Returns and Refunds

Please note that returns may be denied if the product shows evidence of improper handling, tampering, or usage inconsistent with the provided instructions. For any disputes regarding returns, customers may escalate the issue through our customer support for further review.

To qualify for a return or refund, the product must meet specific conditions. Items must be returned in their original condition, unused, and with all tags and packaging intact. The request for a return or refund must be initiated within 14 days of receiving the item. We reserve the right to reject requests for returns if the product shows signs of wear and tear, alterations, or damage caused by the customer. Specific product categories such as food items, perishables, customized orders, and products explicitly marked as non-returnable are exempt from our return policy.

  1. Return Process

Customers seeking a return must first contact our customer support team through +94 70 557 7798 or via the “Returns” section on our website. Once the request is approved, detailed instructions will be provided for the return process. Customers are required to securely package the item and include a copy of the original invoice to facilitate tracking. Upon receiving the returned item, our team will inspect it to ensure compliance with our return conditions. This inspection process is typically completed within five business days of receiving the returned item.

  1. Refunds

Approved refunds will be processed promptly and credited back to the original method of payment. Refunds typically take 5–7 business days to reflect in your account, depending on your payment provider. In cases of partial returns, only the value of the returned item will be refunded, excluding any shipping fees incurred during the original purchase. Customers will receive an email notification confirming the successful processing of their refund. Please note that refunds for COD (Cash on Delivery) orders will be issued via bank transfer, and customers must provide their bank details to facilitate the process.

  1. Shipping Costs for Returns

Unless the return is due to a defect or error on our part, customers are responsible for the shipping costs associated with returning the item. For defective or incorrect items, we will bear the shipping costs and provide a prepaid return label. To minimize inconvenience, we recommend using a reliable courier service with tracking capabilities for all returns. We will not be liable for lost or delayed shipments resulting from improper handling by third-party couriers.

  1. Non-Returnable Items

Certain categories of products are not eligible for returns or refunds due to their nature. These include but are not limited to:

  1. Perishable goods such as food and organic produce.
  2. Customized or personalized items.
  3. Items marked as “final sale” or “non-returnable” on the product page.

Customers are encouraged to carefully review the product details and descriptions before making a purchase to avoid inconvenience. If you have questions regarding the return eligibility of a specific product, our support team is here to assist.

  1. Exchanges

Exchanges are allowed for defective or damaged items and must be requested within 14 days of receiving the product. Customers may choose to receive a replacement of the same product or an alternative item of equal or lesser value, subject to availability. To process an exchange, the defective item must first be returned in compliance with our return conditions. Once received and verified, we will ship the replacement item free of charge.

  1. Damaged or Defective Products

At Yarl Products, we ensure that all items undergo rigorous quality checks before dispatch. However, if you receive a damaged or defective product, please notify our customer support team within 48 hours of receiving the item. Clear photographs of the defect or damage, along with the original invoice, must be provided to facilitate the review process. If your claim is approved, we will arrange for the return and replacement of the product or issue a full refund, including shipping costs.

  1. Additional Terms

Our Refund and Returns Policy is governed by the consumer protection laws of Sri Lanka, ensuring compliance with local regulations. This policy applies exclusively to purchases made on our website and does not cover items bought through third-party sellers or external platforms. We reserve the right to amend or update this policy at any time without prior notice. Customers are advised to review this policy periodically to stay informed of any changes. If you have any questions or require further assistance, our support team is available via +94 70 557 7798.

This policy reflects our commitment to providing an excellent shopping experience while balancing the needs of our customers and sellers. Thank you for choosing Yarl Products for your shopping needs.