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Shipping Policy

Effective Date: 02/01/2025
Company Name: ATD Enterprises (PVT) Ltd
Website: https://yarlproducts.lk

At Yarl Products, a brand under ATD Enterprises (PVT) Ltd, we are dedicated to providing our customers with a seamless and transparent shopping experience. This Shipping Policy outlines the terms and conditions related to the processing, handling, and delivery of orders placed through our website. By placing an order with us, you agree to the terms set forth in this policy.

  1. Order Processing and Handling

Upon receiving your order, our team promptly initiates the processing phase to ensure timely dispatch. Orders are typically processed within 1-2 business days, excluding weekends and public holidays. During peak periods or promotional events, processing times may extend to 3-4 business days. Once your order has been processed, it will be handed over to our trusted shipping partners for delivery. You will receive a confirmation email containing tracking information to monitor your shipment’s progress.

  1. Shipping Methods and Delivery Times

We offer a variety of shipping options to cater to our customers’ diverse needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day for orders placed before 12:00 PM local time.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

  1. Shipping Rates and Charges

Shipping costs are calculated based on the selected shipping method, destination, and the total weight of your order. During the checkout process, the applicable shipping charges will be displayed for your review before completing the purchase. We occasionally offer promotions that include discounted or free shipping; such offers will be clearly indicated on our website and during checkout.

  1. International Shipping

Yarl Products is proud to serve customers worldwide. International shipping rates and delivery times vary depending on the destination country and selected shipping method. Please be aware that international shipments may be subject to import duties, taxes, and fees levied by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping fees collected by us. We recommend contacting your local customs office for detailed information on potential charges.

  1. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. This allows you to monitor your shipment’s status in real-time. Please allow up to 24 hours for the tracking information to become active. If you encounter any issues with tracking your order, feel free to contact our customer support team for assistance.

  1. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or regulatory considerations. Additionally, some items may be prohibited from being shipped to specific international destinations. If your order contains such items, we will notify you promptly to discuss alternative solutions or to process a refund for the restricted items.

  1. Delivery Issues and Lost Packages

If your package is insured and is lost or damaged in transit, we will initiate an insurance claim with the courier on your behalf. Customers may be required to provide documentation to support the claim process. In cases of force majeure, such as natural disasters, pandemics, or other uncontrollable events, delivery timelines may be extended. We will notify customers promptly about delays. In the rare event that your package is delayed, lost, or arrives damaged, please contact our customer support team immediately. We will work diligently with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement. It is essential to report any delivery issues within 7 days of the estimated delivery date to facilitate a prompt resolution.

  1. Address Accuracy

To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. Yarl Products is not responsible for orders delayed or returned due to incorrect or incomplete addresses. If you realize an error in your shipping address after placing an order, contact us immediately. While we will make every effort to accommodate changes, we cannot guarantee modifications can be made once the order has been processed.

  1. Returns and Exchanges

Our Returns and Refunds Policy provides detailed information on returning or exchanging items purchased from Yarl Products. If you wish to return or exchange a product, please refer to our Refund and Returns Policy for guidance on the process, eligibility criteria, and any associated costs.

  1. Customer Support

For any questions or concerns regarding our Shipping Policy or your order, please do not hesitate to contact our customer support team:

ATD Enterprises (PVT) Ltd
Address: 46/6 Chunnakam East, Chunnakam, Jaffna.
Email: info@yarlproducts.lk
Mobile: +94 70 557 7798

Our team is available to assist you during our standard business hours and is committed to ensuring your shopping experience with Yarl Products is exceptional.